Before Your First TL Order: Scope, Delivery and Support

SUNY AUTO supplies scissor-hoist assemblies and kits from China. This guide focuses on purchase scope, repeat-order records, shipment planning and support arrangements. Use the TL product page for model records and drawings, and our selection guide for model and mounting references.

1. I already have a power unit. Do I need an assembly or a kit?

Start with the equipment your team already owns. Hoist Only is available for the assembly; a kit request brings the other required items into the quotation. Existing equipment can be listed as buyer-supplied, but that does not establish that the proposed combination will work.

Matching voltage or a similar appearance is not enough: neither describes the complete hydraulic arrangement or all component interfaces. A label photograph identifies the unit; its model record, circuit diagram, connection details and applicable instructions describe more of what needs review. Include the documentation you have, rather than guessing missing values or treating a photograph as approval.

Before installation is planned, the equipment combination needs its applicable drawing and operating/installation documents. Installation and service belong with personnel qualified for the actual equipment. A manual for another manufacturer's hoist does not settle those requirements.

2. Both quotations say “complete kit.” Why are the totals different?

The words alone do not define the purchase. One quotation might include a power unit while the other expects you to provide it. Comparing only their totals would compare different scopes; it would also leave the cost and responsibility for connecting those scopes unexplained.

Use three states for each item: supplier included, buyer supplied, or to be defined in the quotation. For the same project, these two requests make the power-unit difference visible:

Illustrative scope comparison—not an actual customer quotation

Both requests still need to define controls, hoses, cables and connections, mounting and safety-arm components, and packing and delivery scope in the quotation.

“Requested” describes what the buyer asks to have quoted, not confirmation that a particular combination is available. Add quantities and document references when the scope becomes specific. Do not turn a blank or an unmentioned item into an included item.

The TL416 photograph and eleven-entry list on the product page represent that displayed configuration, not a fixed BOM for every model. Trailer Jack ×2 remains excluded from that displayed scope. Use the itemized quotation for the actual purchase.

3. How do we keep a repeat order consistent with the sample?

“Another set like last time” may omit which drawing, supply scope or buyer-supplied equipment was reviewed. A model name by itself cannot record all those details. Keep a short comparison beside the sample and replenishment order lines.

View / copy the blank sample and repeat-order template. This is a purchasing tool, not a statement that a sample has passed acceptance or that SUNY has adopted a particular inspection procedure.

Model / order line:
  Sample reference:
  Replenishment request:
Drawing title and revision:
  Sample reference:
  Replenishment request:
Supplier’s itemized scope:
  Sample reference:
  Replenishment request:
Buyer-supplied items and records:
  Sample reference:
  Replenishment request:
Known changes:
  Sample reference:
  Replenishment request:
Points requiring confirmation:
  Sample reference:
  Replenishment request:

If nothing has changed, identify the agreed sample records explicitly. If something has changed—such as the power unit, body layout or requested components—describe the difference before treating the new order as a repeat. Keep any agreed change attached to the affected order line. A sample review applies to the recorded configuration; it does not establish interchangeability for a changed project.

4. Why isn't product weight enough for freight and arrival planning?

Freight planning needs the actual packed shipment. The TL complete-kit weight references exclude the wooden case; they are not confirmed packed gross weights. Product reference dimensions are not evidence of outside crate dimensions. Mixing TL models in one order or container is possible, but does not establish a container loading quantity.

For a useful freight comparison, put package count, outside dimensions, packed weights and destination beside the quoted delivery scope. Identify where the quoted service begins and ends, including any inland leg. Otherwise, two freight totals may cover different journeys.

Separate production lead time from transit and destination delivery. Record the event that starts each estimate and its endpoint, plus the destination and transport scope. A requested arrival date is a planning target; it is not a confirmed delivery promise. No fixed arrival interval follows from a product weight table.

5. How will installation and after-sales support be handled?

SUNY AUTO currently does not provide local after-sales service in the United States. Plan who will handle installation and local service before ordering. The published TL warranty period is 12 months from the shipment date, and additional parts can be ordered.

For the quotation or order, agree the applicable coverage, reporting process and records, remote documentation or technical communication, response and parts arrangements, and responsibility for labor, freight, replacement-part and other costs. Useful feedback records include the order line, model, equipment identification, photographs and a description of what happened, tied to the agreed configuration. The warranty period alone does not promise a remedy, response time, particular channel or free replacement.

Start with the information you have

Sample orders are welcome. There is no minimum order quantity; a single unit can be shipped. Different TL models can be combined in one order or container. These options let a first request start small without determining its price, production timing or freight terms.

Use the short RFQ checklist to organize what is already known. A model is optional at first contact. Email sales@suny-auto.com or use Contact Sales.

Model if known, or a brief application description:
Quantity / sample or project starting point:
Destination:
Available photos, drawings or equipment records (if any):
Main question you need help resolving: